Affiliations and Accreditations


 

Referenceline

More than 90% of consumers recommend the firms listed here. Nobody’s perfect and we publish complaints as well as praise. Any customer can send us their comments about a listed firm. Firms can’t ask us to hide some comments and publish others – its all or nothing.

AJ Removal Services are registered with Referenceline. Check us out and see how we rate compared to other removal companies or leave your own review here.

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Trading Standards Institute Consumer Codes Approval Scheme

The CCAS (Consumer Codes Approval Scheme) is facilitated self regulation. Its aims to bolster consumer protection and improve customer service standards by: the approval and promotion of codes of practice setting out the principles of effective customer service recognising trusted traders – via the TSI approved code logo.

AJ Removal Services holds a TSI approved code, meaning the Trading Standards institute regulates our Code of Practice and we follow customer service guidelines.

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British Association of Removers

For more than a century, the British Association of Removers (BAR) has been promoting professional excellence in the Removals Industry. Choosing a BAR Member will ensure your move goes smoothly with added peace of mind that comes from using a reputable, professional and safe remover, and in the unlikely event that something goes wrong, you’ve got someone to turn to.

We are BAR Members, which means that we meet and exceed the industry standards, as well as having a regulated Code of Practice.  When moving, look for the badge.  Find out more about BAR and how using a BAR Member benefits you here.

Click here to download the BAR Code of Practice that we follow.

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The Furniture Ombudsman

Complaints made against a BAR Member are handled exclusively by The Furniture Ombudsman (TFO), a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015:

The Furniture Ombudsman
Second Floor
3 – 4 Viewpoint Office Village
Babbage Road
Stevenage
SG1 2EQ

0333 241 3209

.www.thefurnitureombudsman.org

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Which? – Trusted Trader

Which? endorsed traders are reputable traders in your local area.  All Trusted Traders have undergone a rigorous assessment process before becoming a Which? Trusted Trader. AJ Removal Services is proud to have been endorsed as a Which? Trusted Trader.

Complaints:
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.

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